1. Orders & Payments

Q1: What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) and other secure payment options displayed at checkout. All transactions are processed in USD.

Q2: Can I change or cancel my order after placing it? We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact z18680042467@gmail.com within 2 hours of placing your order. Once your order has shipped, we cannot make changes.

Q3: Is my payment information secure? Yes. We use SSL encryption and trusted payment gateways to protect your personal and payment information.

2. Shipping & Delivery

Q4: Do you ship internationally? Yes, we ship worldwide. International delivery times vary by destination and may take 10–21 business days. Customs duties and taxes are the responsibility of the customer.

Q5: How long will my order take to arrive?

• USA: 10–17 business days after processing

• International: 10–21 business days after processing

Q6: How can I track my order? Once your order ships, you will receive a tracking number via email. You can track your package on the carrier’s website.

3. Products & Ingredients

Q7: Are your products cruelty-free? Yes. All MyEncanto products are cruelty-free and never tested on animals.

Q8: Are your products safe for sensitive skin? Our formulas are dermatologist-reviewed and pH-balanced. However, we recommend performing a patch test before full use, especially if you have sensitive skin.

Q9: Where can I find the full ingredient list? Each product page includes the complete INCI ingredient list. We also highlight potential allergens such as nut oils or essential oils.

Q10: Are your products FDA-approved? Cosmetic products are not subject to FDA “approval,” but our formulations comply with all applicable FDA cosmetic regulations.

4. Returns & Refunds

Q11: What is your return policy? We accept returns of unopened and unused products within 30 days of delivery. Due to hygiene reasons, opened skincare products cannot be returned.

Q12: How do I request a return? Email z18680042467@gmail.com with your order number and reason for return. We will provide the return address and instructions.

Q13: How long does it take to receive a refund? Refunds are processed within 5–10 business days after we receive your return.

5. Promotions & Gift Cards

Q14: How do I use a promo code? Enter your promo code at checkout in the “Discount Code” field. Only one code can be used per order.

Q15: Do you sell gift cards? Yes. MyEncanto gift cards are available in various amounts and are valid for 12 months from the date of purchase.

6. Safety & Usage

Q16: Are your products suitable during pregnancy or breastfeeding? We recommend consulting your healthcare provider before using any new skincare products during pregnancy or breastfeeding.

Q17: What should I do if I have an allergic reaction? Discontinue use immediately and consult a healthcare professional. Please contact us with details so we can assist you.

Q18: Do you offer product samples? We occasionally include complimentary samples with orders or during promotions. Availability may vary.

7. Contact & Support

Q19: How can I contact customer service? Email us at z18680042467@gmail.com. We aim to respond within 24–48 business hours.

Q20: What are your business hours? Monday–Friday, 9 AM–5 PM PST (excluding holidays).