Order Tracking
Track Your MyEncanto Order Stay updated on your order’s journey — from our hands to your doorstep.
How to Track Your Order
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Find Your Order Number
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You can locate it in your order confirmation email (e.g.,
#ME12345).
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Enter Your Details
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Input your order number and the email address used at checkout.
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View Real-Time Updates
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See your order’s processing stage, carrier, and estimated delivery date.
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Order Status Stages
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Order Confirmed – We’ve received your order and it’s being prepared.
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Processing – Your items are being packed with care.
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Shipped – Your order has left our facility; tracking details are available.
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Out for Delivery – Your package is on its way to you.
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Delivered – Your order has arrived. Enjoy your MyEncanto experience!
Additional Notes
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Order Processing Time: 1–3 business days (excluding weekends and holidays).
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Tracking Updates: It may take up to 24 hours for tracking information to appear after shipment.
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International Orders: Customs clearance may cause delays; duties/taxes are the customer’s responsibility.
Need Help?
If you have trouble tracking your order or notice unusual delays, please contact our Customer Care team: z18680042467@gmail.com or +86 13527995441
